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Frequently Asked Questions
Returns/Exchanges and Damaged Merchandise
Answer: Only if your products(s) arrived damaged or defective. If this happens please, notify customer service at email@example.com or 877-400-5263.
Answer: Ship the products(s) back to us using the most economical shipping method. Please include the packing slip, indicating which product(s) you are sending back and the reason. For a damaged or defective product, please contact us for a call tag, we will take care of the shipping cost.
Answer: No, sale merchandise is final sale only.
Answer: No, an RMA number is not needed.
Answer: Yes, as long as it has not been used and is in a saleable condition.
Answer: Please include the packing slip, invoice or your email confirmation so that we can properly credit your account. Please also indicate the reason for the return so we can consider your feedback in our product selection.
Answer: Yes, you can return or exchange an item you received as a gift. However, please keep in mind if you do not want an exchange, store credit will be issued for the cost of the product(s) less the shipping costs.
Answer: Please contact us at 877-400-5263 or email us at firstname.lastname@example.org within 3 business days of receiving the product(s).
Answer: A replacement will be sent at no charge as long as the item was purchased within a 45 day period with proper documentation and stopped working as a result of normal use.
Answer: Please see our shipping chart. Please contact customer service if you have a time-sensitive shipment that may require special handling. Please contact Customer Service if you have a time-sensitive shipment that may require special handling. Please also note that shipping times may vary during holidays and the shipping chart will be updated to reflect those changes.
Answer: FedEx with the exception of orders being shipped to a PO Box, APO address, Hawaii, Alaska or to Canada. These orders are shipped via United States Postal Service without tracking information.
Answer: Yes, via USPS. However, tracking information will not be provided for any orders shipped via USPS.
Answer: Unfortunately, at this time we can only offer International shipping to Canada.
Answer: Yes, tracking information will be emailed the next business day after the order has shipped via FedEx. Remember: Tracking information will not be available for orders shipped via USPS.
Answer: Yes, please contact Customer Service if you do not receive an order confirmation within 24 hrs.
Answer: Yes, within the hours of 8:30-5:00PM EST Monday-Friday.
Answer: Yes, they can also be purchased via phone.
Answer: No, we currently do not have a catalog.
Answer: We accept Visa, MasterCard and American Express.
Answer: Yes. However, your order will not be shipped until payment has been received and cleared. Please contact Customer Service for any additional information.
Answer: Order changes may be made prior to the order being processed by contacting Customer Service.
Answer: Whenever possible we utilize U.S. based manufacturers. Unfortunately, not all items are made in the U.S. For information about a specific item, please contact Customer Service.
Answer: Yes, on a case by case basis. Bulk discounts are determine by the item and desired quantity, please contact Customer Service.
Answer: Not at this time.
Answer: Yes, please call us at 877-400-5263 between the hours of 8:30-5:00PM EST Monday-Friday to place your order via phone.