Frequently Asked Questions

Returns/Exchanges and Damaged Merchandise

• If I return an item do I get reimbursed for Shipping & Handling?
• How do I return/exchange merchandise?
• Do I need an RMA number?
• Can I return merchandise that has been opened?
• Do I need to include any paperwork in my return?
• Can I return or exchange an item even if I received it as a gift?
• What do I do if my order arrives damaged?
• What happens if my item breaks not long after I received it?

Question: If I return an item do I get reimbursed for Shipping & Handling?

Answer: A replacement will be sent at no charge as long as the item was purchased within a 6 month period and stopped working as a result of normal use.

Question: How do I return/exchange merchandise?

Answer: Ship the item(s) back to us using the most economical shipping method. Please include the packing slip, indicating which item(s) you are sending back and the reason. For an exchange, or if the item was damaged or defective, please contact us for a call tag, we will take care of the shipping cost.

Question: Do I need an RMA number

Answer: No, an RMA number is not needed.

Question: Can I return merchandise that has been opened?

Answer: Yes, as long as it has not been used and is in a saleable condition.

Question: Do I need to include any paperwork in my return?

Answer: Please include the packing slip, invoice or your email confirmation so that we can properly credit your account. Please also indicate the reason for the return so we can consider your feedback in our product selection.

Question: Can I return or exchange an item even if I received it as a gift

Answer: Yes, you can return or exchange an item you received as a gift. However, please keep in mind a store credit will be issued unless you wish to have the credit submitted back to the person who purchased the item(s) for you.

Question: What do I do if my order arrives damaged?

Answer: Please contact us at 877-400-5263 or email us at customerservice@seejanework.com within 3 business days.

Question: What happens if my item breaks not long after I received it

Answer: A replacement will be sent at no charge as long as the item was purchased within a 6 month period and stopped working as a result of normal use.

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Shipping

• How fast will my order ship?
• Which shipping service do you use?
• Do you ship to PO Boxes or APO addresses?
• Do you ship internationally?
• Will you email me tracking information?
• Will I receive an order confirmation after my order?

Question: How fast will my order ship?

Answer: Please see our shipping chart. Please contact customer service if you have a time-sensitive shipment that may require special handling. Please also note that shipping times may vary during holidays and the shipping chart will be updated to reflect those changes.

Question: Which shipping service do you use?

Answer: FedEx with the exception of orders being shipped to a PO Box, APO address, or to Canada. These orders are shipped via United States Postal Service.

Question: Do you ship to PO Boxes or APO addresses?

Answer: Yes, via USPS. However, tracking information will not be provided for any orders shipped via USPS.

Question: Do you ship internationally?

Answer: Canadian and U.S. residents can place orders online. Unfortunately, residents of other countries should contact customer service to find out if an order can be shipped to their country.

Question: Will you email me tracking information?

Answer: Yes, tracking information will be emailed the next business day after the order has shipped via FedEx. Remember: Tracking information will not be available for orders shipped via USPS.

Question: Will I receive an order confirmation after my order?

Answer: Yes, please contact Customer Service if you do not receive an order confirmation within 24 hrs.

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Shopping Information

• Can I place an order via phone?
• Can I purchase gift certificates online?
• May I request a catalog online?
• What forms of payment do you accept for online/phone orders?
• Can I pay by check?
• How do I make changes to my order?
• Are your products made in America or overseas?
• Do you offer bulk discounts on large orders?
• Do you offer lines of credit or net terms when placing an order?
• Can I check the status of my order online?
• Can I place an order even if I do not have access to email or internet service?




Question: Can I place an order via phone?

Answer: Yes, within the hours of 8:30-5:00PM EST Monday-Friday.




Question: Can I purchase gift certificates online?

Answer: Yes, they can also be purchased via phone.




Question: May I request a catalog online

Answer: No, we currently do not have a catalog.




Question: What forms of payment do you accept for online/phone orders?

Answer: We accept Visa, MasterCard and American Express.




Question: Can I pay by check?

Answer: Yes. However, your order will not be shipped until payment has been received and cleared. Please contact Customer Service for any additional information.




Question: How do I make changes to my order?

Answer: Order changes may be made prior to the order being processed by contacting Customer Service at 877-400-5263.




Question: Are your products made in America or overseas?

Answer: Whenever possible we utilize U.S. based manufacturers. Unfortunately, not all items are made in the U.S. For information about a specific item, please contact Customer Service.




Question: Do you offer bulk discounts on large orders

Answer: Yes, on a case by case basis. Bulk discounts are determine by the item and desired quantity, please contact Customer Service.




Question: Do you offer lines of credit or net terms when placing an order?

Answer: Not at this time.




Question: Can I check the status of my order online?

Answer: Click here to login to your account and check the status of your order. If you need immediate assistance contact Customer Service.




Question: Can I place an order even if I do not have access to email or internet service?

Answer: Yes, please call us at 877-400-5263 between the hours of 8:30-5:00PM EST Monday-Friday to place your order via phone.




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